Responsible Gaming
Play Smart. Stay in Control.

At 7u771, responsible gaming is not an afterthought — it is built into the foundation of how we operate. We believe that every Bangladeshi player who chooses to enjoy our casino games, cricket betting, slots, and live tables deserves an environment that prioritises their wellbeing as much as their entertainment.

Our responsible gaming programme rests on three core principles: prevention, intervention, and support. Prevention means providing transparent information so players can make informed choices before they start. Intervention means equipping the 7u771 platform with tools that alert players — and our team — when play patterns suggest risk. Support means making it straightforward for any player to access help, reduce their play, or stop entirely without barriers.

We train our customer support team to recognise early signs of problem gambling and to respond with empathy and practical guidance. Our systems are configured to monitor session duration, deposit frequency, and loss thresholds so that our team can proactively reach out when thresholds are exceeded. This monitoring operates around the clock, every day of the year — including Bangladesh public holidays, Eid, and Ramadan.

7u771 encourages all players to treat gambling as a form of leisure — one with a defined entertainment budget, just like a meal out or a cinema ticket. We ask every player to set personal limits before they start, never gamble with money they cannot afford to lose, and to walk away when the enjoyment stops.

7u771 operates an absolute minimum age policy: no person under the age of 18 years may register, deposit, play, or receive winnings on the 7u771 platform. This policy applies to all players in Bangladesh without exception.

During the registration process, every applicant is required to confirm that they are 18 years of age or older. All accounts are subject to Know Your Customer (KYC) identity verification, which includes validation of date of birth against a government-issued identity document such as a National Identity Card (NID) or passport. Accounts that fail to pass the 18+ verification check are permanently closed and any pending balances are returned via the original deposit method.

Protecting minors is a shared responsibility. If you share a device with younger family members, we strongly recommend:

• Logging out of your 7u771 account after each session and never saving your login credentials on a shared device.
• Using device-level parental control software to restrict access to gambling websites for minors.
• Keeping your 7u771 login credentials strictly private — do not share your username or password with anyone, including friends and family members under 18.

If you suspect that a minor has accessed a 7u771 account, contact our support team immediately at [email protected]. We will investigate and take immediate protective action, including account suspension pending full review.

One of the most effective responsible gaming tools available on 7u771 is the ability to set personal deposit limits. A deposit limit caps the maximum amount you can add to your 7u771 wallet within a defined time period — daily, weekly, or monthly. Once the limit is reached, no further deposits can be processed until the period resets.

Deposit limits can be set at any time by contacting our support team. Reducing a deposit limit takes effect immediately. Increasing a deposit limit is subject to a mandatory 48-hour cooling-off period before it takes effect — this delay is intentional and exists to protect players from impulsive decisions made during a losing session.

To set or adjust any of the above limits, email [email protected] with the subject line "Deposit Limit Request" and specify the limit type, period, and amount in BDT (e.g., ৳5,000 per day). Our team will confirm activation within 24 hours.

A time-out is a short voluntary break from the 7u771 platform. If you feel that you need to step away from gambling for a defined period — whether due to stress, chasing losses, or simply wanting to reassess — a time-out allows you to suspend your account temporarily without permanently closing it.

7u771 offers the following time-out durations:

• 24-hour time-out: Your account is suspended for one full day. Ideal for an immediate cool-off after a heated session.
• 7-day time-out: A one-week break. Suitable if you feel your play has been more frequent than intended over the past week.
• 30-day time-out: A full month away from the platform. We recommend this option if you have noticed negative patterns in your gambling behaviour over a sustained period.
• 90-day time-out: A three-month break that gives you substantial time to reflect and, if needed, seek professional support before returning.

During a time-out period, your account is suspended — you cannot log in, deposit, place bets, or receive promotional communications. Your existing balance is frozen and will be available for withdrawal once the time-out period ends and your account is reactivated. Time-outs cannot be shortened or cancelled once activated. This is a deliberate design choice: the protection is only effective if it is firm.

Session duration reminders are also available for players who prefer a softer prompt rather than a full account suspension. You can request a reminder notification after a specified period of continuous play — for example, a pop-up alert after 60 or 90 minutes of uninterrupted gaming. Contact our support team to configure this feature.

To activate a time-out, email [email protected] with the subject line "Time-Out Request" and your desired duration. Our team will activate the suspension within one hour of receiving your request.

Self-exclusion is a longer-term, stronger measure than a time-out. It is designed for players who recognise that gambling has become a problem and who wish to stop playing at 7u771 for an extended period or permanently. 7u771 takes self-exclusion requests extremely seriously and processes them as a priority.

Available self-exclusion periods are:

• 6-month self-exclusion
• 1-year self-exclusion
• 3-year self-exclusion
• Permanent self-exclusion (account closure with no possibility of re-registration)

Once a self-exclusion is activated, 7u771 will immediately: suspend your account, block any future login attempts from your registered details, remove you from all marketing lists, and flag your email and device fingerprint to prevent re-registration under a new account. Any remaining balance will be returned to your registered bKash, Nagad, or Rocket account within 3–5 business days.

How to request self-exclusion — step by step:

1. Email [email protected] with the subject line "Self-Exclusion Request". Include your registered username and the exclusion period you are requesting.
2. Identity confirmation: Our team will send a brief confirmation email to verify your identity. Reply to confirm that the request is genuine and voluntary.
3. Account suspension: Within one hour of identity confirmation, your 7u771 account will be suspended and access blocked across all devices.
4. Balance return: Our payments team will process the return of your remaining wallet balance to your original deposit method within 3–5 business days.
5. Marketing suppression: Your contact details are added to our permanent suppression list. You will not receive any promotional communications from 7u771 for the duration of the exclusion period.

Self-exclusion periods cannot be shortened. If you wish to return to 7u771 after your self-exclusion period expires (for exclusions of 6 months, 1 year, or 3 years), you must contact our support team to request re-activation. We strongly recommend that you seek professional support before returning to gambling after a period of self-exclusion.

Problem gambling develops gradually and can be difficult to recognise from the inside. The following warning signs may indicate that gambling is moving beyond entertainment and beginning to cause harm. If you recognise several of these patterns in your own behaviour, we encourage you to use the tools on this page or reach out to our support team.

• Gambling with money intended for essential expenses such as rent, groceries, school fees, or utility bills.
• Spending significantly more time or money gambling than you originally planned.
• Chasing losses — increasing bet sizes or depositing more in an attempt to recover money lost in previous sessions.
• Feeling anxious, irritable, or restless when you are not gambling or when you try to stop.
• Concealing the extent of your gambling from family members or close friends.
• Gambling as a way to escape stress, depression, loneliness, or other emotional difficulties.
• Borrowing money, selling possessions, or taking out loans to fund gambling activity.
• Repeatedly making unsuccessful attempts to cut back on gambling.
• Neglecting work, study, family responsibilities, or personal health because of time spent gambling.
• Believing that a "big win" is always just one more bet away.

Seeking help for a gambling problem is a sign of strength, not weakness. 7u771 actively encourages any player who is struggling — or who suspects they may be developing a problem — to reach out for support. Our own support team is available 24 hours a day, 7 days a week, including Bangladesh public holidays.

For confidential, professional guidance on problem gambling, we recommend speaking with a qualified counsellor or mental health professional. In Bangladesh, the following types of support services are available:

• Mental health counselling centres in Dhaka, Chittagong, Sylhet, Rajshahi, and Khulna provide individual counselling for behavioural addictions including problem gambling. Seek referrals through a local hospital or general physician.
• Kaan Pete Roi — a Bangladeshi emotional support helpline that provides confidential listening and guidance for individuals in distress. Available via telephone for Bangladeshi residents.
• National Mental Health Institute (NIMH) in Dhaka provides clinical assessment and treatment programmes for behavioural addictions.
• Family members and trusted friends — talking to someone you trust is often the first and most important step.

When contacting 7u771 about a responsible gaming concern, you will never be judged or made to feel unwelcome. Our support team is trained to handle these conversations with professionalism and sensitivity. All responsible gaming discussions with our team are treated as strictly confidential.

The following table summarises all responsible gaming tools available to 7u771 account holders. All tools are free of charge and can be activated by contacting our support team at [email protected].